Concerns About Smart Cart Expiration Dates for Free Gifts During BFCM

·Dec 24, 2024 04:49 AM·

Hi @channel - I am curious for those using the Smart Cart, did anyone else do free gifts or discounted products during BFCM that had an expiration date but if someone left those items in their carts for days they wouldn't "expire" from their cart? Rebuy is saying this is how the smart cart works but to me it seems more of a design flaw than how it should work. We have used other auto add to cart apps in the past and these "gifts" would expire once the offer date expired.

30 comments

· Sorted by Oldest

Shinya Koizumi
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I haven't tried but even the free gift stays in the cart I will tell customers you didn't get while in the campaign so the product will be no longer free. I don't feel this problem is critical. The free gift will be online for sale after the campaign is over? When you say "expired" the product won't be free any more or the product should be disappear from the cart?
Remy Medranda
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Rebuy is good, but not perfect. The problem is sometimes, they don’t want to hear that.
Remy Medranda
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And there are other solutions better then Rebuy for certain situations, when you try and point out the best features it feels like they go on mute ears. Rebuy feels they are the best, so its hard to get them to listen a new idea.
James Van Erck
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Hey guys, this is great feedback - thank you for sharing! Currently, Smart Cart’s tiered progress bar does not support start/end dates. I can see how this would be greatly beneficial and I’ll flag this with the product team as a feature request.
Anthony Hidalgo
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Jesse Shimkovitz no the free gift stays free in the cart until customer removes it but if they purchase days later they still get it free. The item should go from free to full price when the offer expires. That’s what I would expect.
James Van Erck
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Our Gift with Purchase widget uses data sources to power the offer, so you could use date rules to control the offer. If the date has passed, then the gift would automatically be removed from the cart.
👍1
Anthony Hidalgo
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James Van Erck thanks. If we would have known of this flaw in the design we never would have purchased the smart cart.
Remy Medranda
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Anthony Hidalgo its not a flaw.. Your use case was not thoroughly given enough time to test. But it is possible.
Remy Medranda
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james just presented you with an option of how to do it via the dataset..
Anthony Hidalgo
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Remy Medranda you tell me if we offer a free gift valid for 24 hours and 72 hours later that item is still free, it is not a flaw? Yes he did present me with another option and we did use that on giving Tuesday to give free gift cards but the fact is we did not know about this limitation in advance
Remy Medranda
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That’s not there fault though Anthony Hidalgo
Remy Medranda
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When you have a sale like this, I suggest going over your Rebuy strategy with Rebuy’s chat support team first.. and go over all possible issues you can think of..
Remy Medranda
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If you had a requirement like this presented to them PRIOR to launching your sale, I’m sure they would have rapidly presented you with a solution to solve it with the dataset..
Anthony Hidalgo
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The other thing Remy Medranda with the Gift for Purchase solution that James Van Erck provided, it doesn't work when you are doing "choose a gift" so no, we didn't have a solution
Remy Medranda
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are you a partner Anthony Hidalgo?

Shinya Koizumi
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I haven't tried but even the free gift stays in the cart I will tell customers you didn't get while in the campaign so the product will be no longer free. I don't feel this problem is critical. The free gift will be online for sale after the campaign is over? When you say "expired" the product won't be free any more or the product should be disappear from the cart?
Remy Medranda
·
·
Rebuy is good, but not perfect. The problem is sometimes, they don’t want to hear that.
Remy Medranda
·
·
And there are other solutions better then Rebuy for certain situations, when you try and point out the best features it feels like they go on mute ears. Rebuy feels they are the best, so its hard to get them to listen a new idea.
James Van Erck
·
·
Hey guys, this is great feedback - thank you for sharing! Currently, Smart Cart’s tiered progress bar does not support start/end dates. I can see how this would be greatly beneficial and I’ll flag this with the product team as a feature request.
Anthony Hidalgo
·
·
Jesse Shimkovitz no the free gift stays free in the cart until customer removes it but if they purchase days later they still get it free. The item should go from free to full price when the offer expires. That’s what I would expect.
James Van Erck
·
·
Our Gift with Purchase widget uses data sources to power the offer, so you could use date rules to control the offer. If the date has passed, then the gift would automatically be removed from the cart.
👍1
Anthony Hidalgo
·
·
James Van Erck thanks. If we would have known of this flaw in the design we never would have purchased the smart cart.
Remy Medranda
·
·
Anthony Hidalgo its not a flaw.. Your use case was not thoroughly given enough time to test. But it is possible.
Remy Medranda
·
·
james just presented you with an option of how to do it via the dataset..
Anthony Hidalgo
·
·
Remy Medranda you tell me if we offer a free gift valid for 24 hours and 72 hours later that item is still free, it is not a flaw? Yes he did present me with another option and we did use that on giving Tuesday to give free gift cards but the fact is we did not know about this limitation in advance
Remy Medranda
·
·
That’s not there fault though Anthony Hidalgo
Remy Medranda
·
·
When you have a sale like this, I suggest going over your Rebuy strategy with Rebuy’s chat support team first.. and go over all possible issues you can think of..
Remy Medranda
·
·
If you had a requirement like this presented to them PRIOR to launching your sale, I’m sure they would have rapidly presented you with a solution to solve it with the dataset..
Anthony Hidalgo
·
·
The other thing Remy Medranda with the Gift for Purchase solution that James Van Erck provided, it doesn't work when you are doing "choose a gift" so no, we didn't have a solution
Remy Medranda
·
·
are you a partner Anthony Hidalgo?