Katie Cooper

Brandon Maskell I've got an email thread going with Emilia about this. I'll get you added to that!

Brandon Maskell Happy to connect about this on a call. I can also bring folks from the Fluent team who can shed more light here.

The expected experience is that the confirmation is on the thank you page. If you have two items and you only select one, you will stay on that page until the offer times out. At that point you will be taken to the thank you page. I am happy to submit product feedback to include some kind of confirmation before then. I don't know the date it occurred or how many people it is affecting. I would recommend reaching out to Shopify for those specifics.

Expected experience is that the item is confirmed on the thank you page. If you would like them to be sent directly to the thank you page, I would recommend only offering one product in post purchase. Here is a good overview of expected behavior in post purchase - https://youtu.be/v6i_eJ4tSTc

Brandon Maskell The team confirmed that this is a Shopify issue. We do not control the Thank You Page logic so I would follow up with them on this.

Brandon Maskell Expected experience here is that it should show up on the thank you page. Checking with our post purchase team to see if that issue would originate with Rebuy or Shopify. I'll let you know when I hear back from them.