Brandon Maskell

Hey Matt. Another question. We're noticing that although have the timer set to 5 min on the post purchase offer, the documentation indicates the order remains on hold for an hour if the customer doesn't explicitly add and item to cart or decline the offers. Is there a way to release that hold as soon as the 5 min to take advantage of the offer expires?

One other question. We want to track performance of the same offer between new and returning customers. I assume the recommendation is to then create two duplicate post purchase flows (one for each), as I don't see a way in the reporting to segment by new/returning?

Matt Kanfer when going the new customer route, would I setup the datasource as "Customer Order Count = 0" or "Customer Order Count = 1"? I guess what I'm asking is when is the rule evaluated? After the customer makes the purchase to get to the post-purchase experience or before?

Thanks Matt Kanfer. Are there any plans on the roadmap to support segmenting based on a coupon the customer has applied in cart or on the placed order? When determining offers to present, this is critical as we wouldn't want to show an offer worse than what they already had on the initial order.

I'm still a bit unclear. When showing 2 products, is the expected experience that you are taken to the thank you page after selecting 1 of the 2? Or does nothing happen until the offer times out? Is there a product feedback form where you can add a request to be able to show some type of confirmation message? For the Shopify issue, is this affecting all Rebuy customers and when did this start happening?

I already did and they confirmed an issue with #2. For #1, what is the expected experience when the button is clicked to add the item to the order? Should some type of success message show? Right now the item disappears and the customer is not taken to the thank you page. It is a very confusing customer experience rendering the post-purchase feature useless. Are all Rebuy customers facing this same issue?

Katie Cooper are you able to help out on #1 here? I can't image this is the expected behavior.