Hey @channel - any power users for Klaviyo-- specifically using their Klaviyo Segments? Our team has an epic integration so that you can now personalize your onsite experience and tailor it to Klaviyo segments using Rebuy data sources.
Would love to compile a powerful list of applicable use cases to improve ecommerce metrics through smart shopping experiences (and share some of your awesome brands if you’re open to it-- free traffic!)
DM me if you’re interested in collaborating 😄
Happy holidays from Rebuy
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Hey Wiehan Britz, Ben Zettler, David Visser Here’s some insight I’m looking for: Would love to know high level what type of segmenting you’re doing right now in Klaviyo, business impact etc.
How are you segmenting in Klaviyo?
What segments are most valuable from a revenue perspective?
What segmentation strategies are you currently actioning in Klaviyo?
Is there an opportunity to extend that strategy to the online store?
If you are ok with discussing publicly, the thread would be a great place for anyone in the community to gain valuable insight from your thought leadership! Otherwise, feel free to DM me 😄
Hi Aaron Dungca It does depend a bit on the client we’re working with. If they have CDP/Advanced Analytics, we definitely would use RFM based segments. Kind of the standard would be to create some of the segments here based on the specific data for a merchant. Our typical approach is to segment these pieces based on the merchant - ie. we work with a large bedding retailer which is all about recent activity on the site vs. a brand selling coffee beans which will see customers ordering weekly. But we would always look recent activity, purchased X but not Y (ie. cross-sell opportunity), higher AOV customers than average, signed up but hasn’t made a purchase yet (ie. has gone through welcome series but still not converted). Hopefully that helps - to answer question number 4 - yes - being able to easily retarget customer segments on the actual store would be huge. We currently build some of these and feed this upwards to top of funnel, create custom profile properties --> Customer Metafields for on-site personalisation or if CDP enabled, we use the Group Membership API
Aaron Dungca echoing David's notes — there's definitely a lot of nuance when it comes to how we might segment for a brand based on what they sell and ultimately the size of their business (and therefore list). Big focus for us this year has been identifying clear splits between users that are likely to engage with a particular message and those that are not. Weeding out users that have not engaged with email content or otherwise on-site after being in the list XYZ time is something we pay very close attention to in terms of exclusions segments that we set. Beyond that, we're super heavy on "likelihood of action" by leveraging information we have about that person's browse history, purchase history and provided product preferences to differentiate messaging to specific groups of users. For example, a client of ours sells movie posters. 100k+ SKUs across their storefront. A lot of opportunity to group users into various types of audiences based on what genres, films, franchises, actors, directors, etc. they have previously purchased and looked at and we also survey for genre preferences. With that, where I could see Rebuy playing in is adding to that action-driven information. What products have been suggested to them in Smart Cart, what products have users added from Smart Cart, how are dynamic product recs being served, etc.
