Troubleshooting Smart Cart Upsell Widget for Shopify B2B Users

·Apr 30, 2025 03:07 AM·

Hi all, does anyone have experience with using Smart Cart Upsell widget with Shopify B2B and minimum order QTY from catalogs? When a user tries to add an upsell product to the cart they get the error message shown here and we reached out to Support but they weren't very helpful. Would love if someone could share on the solution they've found for this TIA 😄

11 comments

· Sorted by Oldest

Rich Matukaitis
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Hey Brenda, curious to learn a little bit more about how this is setup and where the error is coming from?
Rich Matukaitis
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Is this a B2B user?
Rich Matukaitis
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Or is this the regular online store experience?
Rich Matukaitis
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It looks like given that the add to cart button defaults to one, the integration for min order qty is preventing the add as it is requiring a manual input of at least 500 if this is a b2b user. Perhaps a loom expanding on the flow you’re taking to get this error would be helpful!
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Rich Matukaitis
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Happy to help where I can ◡̈
Jason Khan
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Please open a new ticket here Brenda. Mention my name so they route it to me. We don't currently support B2B min quantities in our widgets, but I have an idea for a customization that might work. Please include any links, logins, widget IDs, etc needed to replicate your screen shot when you open the ticket.
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Brenda Walters
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Jason Khan I opened a ticket a couple of days ago. Has it made it to you?
Jason Khan
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Yes, we received that ticket on the 4th. I sent several messages but received no response back so the ticket was closed on the 7th. The ticket was opened under shopifyadmin@zyber.co.nz is there a better email to reach you?
Brenda Walters
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Oh, thank you! I'll respond now and add my direct email. Thank you.
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Jason Khan
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Got it. I’m OOO now so I’ll review that on Monday and follow up with you.
Brenda Walters
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OK thank you

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